Enterprises experiencing business-impacting technical issues can benefit from hiring external experts who can often solve the issue faster than the internal teams or the product support teams could. Companies often hire us to resolve mission-critical issues quickly and with outstanding quality. This was the case with Fountain Tire and their Microsoft Outlook emergency.
The Client
Fountain Tire Ltd. is a Canadian tire dealer and automotive service provider with more than 160 consumer service locations and eight distribution centres in Central and Western Canada. The company also provides tires and tire-related services to commercial truck fleets and off-road vehicles used in agriculture, oil, gas, mining, and construction. The company has been named one of “Canada’s Best Managed Companies” since 1994.
The Problem & Goal
The client was experiencing a nationwide, business-impacting Microsoft Outlook latency issue. They spent four weeks working to resolve the issue with the help of Microsoft Support to no avail. They needed a technical expert to solve the critical issue fast.
The Scope
Will’s mission was to find a solution to the nationwide problem with Microsoft Outlook as quickly as possible.
The Solution
When Fountain Tire contacted Will with their problem, he recognized that this was a mission-critical issue that needed fixing so they could resume business as usual and serve their clients. Will gave himself 7 days to find the root cause of the issue. Within three days (including overtime), Will was able to solve the problem that Microsoft Support couldn’t fix for over four weeks.
Highlights:
- Solved an issue in 3 days that Microsoft support couldn’t fix in four weeks.
- Had the client up and running and ready to serve their clients sooner than expected.
- Made the client’s IT Team look really good for calling us.
Conclusion
As independent, experienced IT consultants, we provide deep technical expertise and can often fix issues faster and more effectively than the official support teams of leading product companies.